Terms and Conditions

Welcome to Hourglo! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our website and/or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. General Information

This website is owned and operated by Hourglo. Throughout the site, the terms “we”, “us” and “our” refer to Hourglo. By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including additional policies referenced here.

2. Eligibility

To use our services, you must:

Be at least 18 years old
Possess the legal authority to enter into a binding agreement

By using this site, you confirm that you meet these criteria.

3. Products and Orders

All products listed on our website are subject to availability.
We reserve the right to refuse or cancel any order for any reason, including inaccuracies or errors in product or pricing information.
Product images are for illustrative purposes only and may differ slightly from the actual product.

4. Pricing and Payment

All prices are listed in INR (Indian Rupees) and are inclusive of applicable taxes unless stated otherwise.
We reserve the right to change prices at any time without prior notice.
Accepted payment methods include debit/credit cards, net banking, UPI, and COD (subject to availability and location).

5. Shipping and Delivery

We currently offer delivery within India only.
Shipping timelines are mentioned on the product page and may vary depending on location and order volume.
Delivery delays caused by natural disasters, courier issues, or governmental restrictions are not our responsibility.

6. Cancellations, Returns, and Refunds

Please refer to our Cancellation and Returns Policy for detailed information.

Key points:

Cancellations are accepted before order dispatch.
Returns are allowed within 15 days of delivery (for eligible items).
Refunds are processed to the original payment method within 5–7 business days after product verification.

7. User Responsibilities

By using our website, you agree not to:

Use the site for any unlawful purpose
Attempt to breach the website’s security
Copy, reproduce, or exploit any content from the website without express written permission

8. Intellectual Property

All content, including text, graphics, logos, images, and software used on this website, is the property of Hourglo or its content suppliers and is protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

9. Limitation of Liability

Hourglo shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use our products or services.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website after any changes constitutes your acceptance of the new Terms.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Panipat, Haryana.

12. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Hourglo
First Floor, 68, Old Housing Board Colony
Panipat, Haryana – 132103
Phone: 8571002369
Email: hourglocosmetics@gmail.com